FAQ

What is included in the rental?

Included in the rental price is third party insurance (liability insurance), free (unlimited) mileage and a road map.

When we arrive at the airport what should we do?

Exit the arrival hall, cross the cross path until on your right-hand side there will be a large yellow “shuttle bus” sign and yellow sidewalks. Our representative will wait there for you and shuttle you to our office located 2 minutes away from the airport.

If any flight is delayed how will we reach you?

We will be waiting at the airport for any delayed flights until 9:30 pm. After that time you can take a cab to your hotel and give us a call the next day and we will deliver the car to your hotel.

What is the procedure to return the vehicle?

You can return the vehicle to our airport office and we will shuttle you back to the airport.

What transfer options do we have to reach your office?

You can meet our representative at the yellow “shuttle bus” sign and they will bring you to our office to pick up the vehicle. Take note that if you are with a lot of people and/or luggage, we can only transport the driver to our office. Within 10 minutes he/she should be back at the airport to pick up the rest of the people.

Why should we fill in the form as accurate as possible?

This is to speed up the rental process. The information from the reservation form is used to fill in the rental contract ahead of time. The more accurate the reservation form is filled, the faster the rental process will go.

What other services does Holiday Car Rental provide?

Holiday does not charge you for the 1st additional hour. There are no additional charges for 1 extra driver. We offer free delivery and pick up from the hotels. Baby seats and booster seats are available for US$ 5 a day or US$ 20,- a week.

What are the deposit amounts?

The required deposit amounts are:
Cars: $300-$500
Vans, SUV’s & Wranglers $500-$750

Will there by any additional charges added to the rate?

There is a 6% government fee that will be added and US$ daily license plate fee.

Are you still located at the airport?

We have been at the airport for 6 years and we moved on November 30th, 2007. We moved to our new office located 2 minutes away from the airport, behind the Sabana Blanco Gas Station. Of the 26 car rentals formerly located at the airport only 10 remain. The other car rentals, including us, decided to move away from the airport mainly because of the fees and taxes the Airport Authority has imposed on the car rentals.